To report an emergency while in Shanghai, contact the NYU Shanghai Department of Public Safety at?+86-21-2059-5500, visit us in the Academic Building in room 118, or call the police by dialing 110.
The NYU Shanghai Department of Public Safety's mission is to create a safe and secure environment for students, faculty, staff, and visitors to pursue their educational and professional goals while in Shanghai.
Led by a team of highly experienced security professionals and staffed by trained security practitioners, NYU Shanghai Department of Public Safety operates 24 hours a day, seven days a week, 365 days a year.
In case of certain emergencies, the department has a mass notification system designed to alert the NYU Shanghai community in a matter of minutes via email. We are currently working on upgrading this system to include text and voice messages. To ensure the hands-on involvement of the Department of Public Safety leadership, senior members of the team reside near campus, making them immediately available to respond to incidents at all hours.
The public safety team also maintains strong partnerships with ECNU Public Security, the Shanghai Public Security Bureau, and local embassies and consulates.
Safety in Shanghai
Shanghai has a low crime rate, particularly for a major city, but petty crimes like pickpocketing do happen in crowded areas like train stations, markets, and busy streets. There are also a number of scams that specifically target foreigners and tourists.
The NYU Shanghai Department of Public Safety can be reached 24/7 by phone at?+86-21-2059-5500. Public safety personnel will help you contact the nearest police and/or support services.
Municipal emergency numbers are:
Be Proactive! Your Safety Is In Your Hands.
Emergency Medical Transport
NYU Shanghai Department of Public Safety also helps students with taxi reservations for emergency medical transportation. You can?call us any time at +86-21-2059-5500 or go to our?Command Center?located in room 118 in the Academic Building to ask for help?24 hours a day, seven days a week.
NYU Shanghai ID Card Services
The NYU Shanghai ID Card Center is currently located in room 118 in the Academic?Building.
For replacement or new card requests, please email the following information email@example.com:
1.??? Full Name
2.??? University ID number (starts with an “N”)
4.??? Contact phone number
5.??? Reason for needing a new or replacement card
There is a 100 RMB fee to replace your NYU Shanghai ID card. Currently, we can only accept payment in cash. You must present an identification document (e.g. state photo ID or passport) and the receipt of payment to receive your new NYU Shanghai card. If your card is stolen and you obtain a police report (or incident information slip) from the police department, the fee can be waived.
Hours Of Operation
Monday-Friday, 8:30 a.m.-5:30 p.m.
Lost and Found Services
NYU Shanghai Department of Public Safety is the central databank for items lost and found on campus and should be the first place you go if you have lost your property. We will be able to search our database for any found property or take down your information in case we later receive your property. Please feel free to stop by the Public Safety Command Center in room 118 of the Academic Building or give us a call at +86-21-2059-5500.
If you have lost something:
Please report to public safety in room 118 with a description of the item. Our experienced command center staff will be happy to see if anyone has turned the item in. If the item has not yet be found, please leave your contact information with the staff and continue to return periodically in case it is turned in.
If you have found something:
Please bring the item to public safety in room 118. Our command center staff will place the item in a secure locker and wait for the owner to claim the item.
Please note that according to Chinese regulations, after one (1) year of storage, public safety has the legal right to donate any unclaimed items
Hukou Service (Chinese students only)